Sunday, June 22, 2008

Honor your commitments

Obvious, right? Yet seldom people do. It all boils down to that short, simple word: Trust. And trust can make or break a deal, can’t it? But if it’s so important, why then people don’t honor their commitments?

When I was a teenager I suffered of disorganization and lack of direction and focus. Then I started working and soon I learned that professional life is filled with commitments. From the specific goals for your position to the staff meetings, you acquire commitments all the time.

And people expect you to do what you said you were going to do, when you said you were going to do it, using the parameters you agreed to use.

So I embraced this “honoring my commitments” philosophy and I’ve been like that ever since.

I’ve recently experienced quite the opposite working inside a corporate culture in which getting 30 minutes late to a meeting or not showing up at all is considered normal. I reluctantly accept a 15 minute tardiness. Any longer than that is simply an insult. Or so I thought.

Now my new challenge is to not let myself be contaminated by such culture, which is somewhat hard to do because if they’re not going to show up, why bother handing in your homework?

So far, I’ve been able to identify two kinds of people:
- Those who say they’re going to do x or y and don’t do it and…
- Those who just can’t say no to anything.

I intend to make this post into a wake up call for the vast number of people who take commitments lightly:

Do you want your customers and employees loyalty?
Earn their trust.
Do things when you say you’re going to do them. To the minute.
Do things the way you say you’re going to do them. Always.
Strive for excellence.

It will render high dividends, even more sales! As the Mastercard campaign goes: “Being trustworthy: Priceless”.

All the best!

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